Keep em’ comin’ back!
You have probably heard, “It’s easier to keep a customer than to find a new one.” The question is, “How do I keep the customers I have when everyone is cutting back?”
There are actually quite a few ways to maintain and nurture customer relations with minimal spending. Customers want to feel appreciated and taken care of. Providing excellent customer service is a great start, but with a little extra effort you can build much greater loyalty.
Take a cue from major companies who have realized how small gestures can lead to big rewards. Cold Stone Creamery, for example, offers a free treat on customers’ birthdays. Miller Brewing Company gifts free music downloads. Amazon.com celebrates the anniversary of each customer’s first purchase with an email, thanking them for their business.
Emails, ice cream and free songs are small, inexpensive gestures but they leave your customer with a positive impression of your company, which means they are more likely to come back and even to share their experience and recommend your services to friends.
Let us help you create budget-friendly ‘thank-you’s for your customers. Whether using direct mail, promotional items, an email blast or coupon, we have affordable creative answers!
"We are absolutely swamped right now…we are getting on average 3 quote requests via the website every week. It's awesome!"
-Shaunda McCreary, Operations Manager, Stripe 'N' Seal, Inc
"I don't think you can do better than Tom Boylan, of the Boylan Point Agency. He's a good listener with lots of experience and he has a young, web-and-tech savvy graphics crew. Rates are so reasonable that I have used him for everything for several years now."
-Maureen Merrill, Harris Merrill
"You make us look great! You all should be proud of how you’ve polished our image and focused our efforts. Great working with you all. Thanks!"
-Doug Hamilton, Owner, Oak Grove Construction
"There's no way I can ever adequately express my gratitude for all the help you’ve given me in launching my new venture…but let this basket of goodies be a start. My thanks to all of you for your time, talent, creativity and patience."
-Keith Woods, Executive Director, North Coast Building Exchange
"Thanks for all the fantastic work you do on my behalf. You're all an integral part of my growing real estate success. It's a good life"
-Mark Gold
"Thank you so much for your incredible talent, generosity and creativity! Connie shared our new brochure with me today and I am so impressed. I've worked here 16 years and can’t believe how cool we are going to look now. I am excited to share our materials and to let folks know about Boylan Point! Thanks again!"
-Cami, Becoming Independent
"I'm so very happy with the website. I just wanted to send a special thanks to you ALL for your great work."
-Terry Darcy, North Bay Jobs & Prosperity Project